Shipping

Do you offer expedited shipping?

Yes, we do offer expedited shipping for domestic orders only!. When you are checking out, there will be different shipping options under the "Shipping Method" section. The cost will vary depending on the shipping speed and weight of your package. If

Do you offer free shipping?

We currently offer free shipping to the lower 48 states for purchases with a subtotal of $100 or more!. Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

How long does delivery take?

ROOLEE is committed to processing orders promptly and we do our best to ship within 1-3 business days after an order is placed! Some sale periods can extend this timeframe by a few days. U.S. orders take an additional 1-8 business days for delivery b

How do I change my shipping address after I place my order?

Please email [email protected] immediately using the Subject: "Urgent: Address Change". Be sure to include your order number and correct shipping address in the body of the email.

Does Roolee ship internationally?

Yes! All packages are shipped with duties and taxes unpaid. These charges may or may not apply to your package. If you are unaware of the custom or tax charges, we recommend you contact your local customs office before you purchase an order with us.

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

Can I upgrade my shipping speed?

Absolutely! When you are checking out, there will be different shipping options under the "Shipping Method" section. The cost will vary depending on the shipping speed and weight of your package. If you have already placed your order and would now li

What is shipping protection?

Shipping Protection is an affordable guarantee that if your package is lost or damaged during transit or stolen, you will be fully compensated. Find more information here!

Can I cancel/get refunded for shipping protection?

Shipping Protection is an elective protection shown in your cart summary to ensure that if your package is ever lost or damaged, you can be compensated. If you do not want to keep the Shipping Protection, you're welcome to remove it by deselecting th