ROOLEE

ROOLEE is committed to processing orders promptly and we do our best to ship within 1-3 business days after an order is placed! Some sale periods can extend this timeframe by a few days.&#xA0;U.S. orders take an additional 1-8 business days for delivery based on location.International orders take an additional 8-20 business days for delivery based on location.

ROOLEE is committed to processing orders promptly and we do our best to ship within 1-3 business days after an order is placed! Some sale periods can extend this timeframe by a few days. U.S. orders take an additional 1-8 business days for delivery b

How long does delivery take?

Shipping

What is your cancellation policy?

How do I apply promo/discount codes?

How do I contact customer service?

Do you offer in-store pickup?

What is shop pay and how do I use it?

Do you restock items?

Where is my gift card?

General

Do you offer refunds or exchanges?

When will I get my refund?

What’s your return policy?

How do I make a return?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Can I return my online purchase to a storefront?

Returns/Exchange

Do you offer expedited shipping?

Do you offer free shipping?

How do I change my shipping address after I place my order?

Does Roolee ship internationally?

My order was marked delivered but it’s not here.

Can I upgrade my shipping speed?

What is shipping protection?

Can I cancel/get refunded for shipping protection?

How do I cancel my order?

Can I edit or add anything to my order?

Do you offer price adjustments?

I placed my order but didn't receive an order confirmation email, what should I do?

I tried to make a purchase but the order didn't go through. However, I see a pendng hold on my account. What does that mean?

How long does delivery take?Updated 2 months ago