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General

What is your cancellation policy?

Please email [email protected] using the Subject: "URGENT: Cancel Order" and include your order number. Please note that we are unable to cancel or alter orders once they have been shipped. If you have already received an order confirmation email, i

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

How do I contact customer service?

Our Customer Service team is available from 8am-5pm MDT via the following contact methods:. You can expect a response in a maximum of 2 business days. If you are expecting an email from us, we recommend checking your junk, spam, or promotions folders

Do you offer in-store pickup?

Yes! During the checkout process under 'Delivery Method', select ‘Pick Up’ to pick your order up at our store instead of having it shipped to you! Pickup orders are typically available within 1 business day after you place the order. *In-Store Pickup

What is shop pay and how do I use it?

Shop Pay gives you the option to pay in full at checkout, or to pay for your order over time. Simply select the option at checkout + follow the steps! You will only be able to select the Shop Pay option if your order is $50 or more.

Do you restock items?

Yes! If you want to be notified if/when we get a specific item restocked, head to the product online and it will say, "Join Restock Waitlist Here" when you click on the out-of-stock size. It will then ask you to enter your email so we can let you kno

Where is my gift card?

All of our gift cards come in the form of online credit. When you purchase an e-gift card, it will be sent to the email the order was placed under. Need it to go to a friend? Forward the email or print out the code to include it in a card for a gift!