ROOLEE

<p id="isPasted">All of our gift cards come in the form of online credit. When you purchase an e-gift card, it will be sent to the email the order was placed under. Need it to go to a friend? Forward the email or print out the code to include it in a card for a gift!</p><p>If you do not see it in your inbox, we recommend searching your junk, spam, and promotions folders. If you are still not finding it, feel free to&#xA0;<a href="https://roolee.com/pages/contact-us-form" style=" text-decoration: none;">Contact Us</a>!</p>

All of our gift cards come in the form of online credit. When you purchase an e-gift card, it will be sent to the email the order was placed under. Need it to go to a friend? Forward the email or print out the code to include it in a card for a gift!

Where is my gift card?

General

What is your cancellation policy?

How do I apply promo/discount codes?

How do I contact customer service?

Do you offer in-store pickup?

What is shop pay and how do I use it?

Do you restock items?

Do you offer refunds or exchanges?

When will I get my refund?

What’s your return policy?

How do I make a return?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Can I return my online purchase to a storefront?

Returns/Exchange

Do you offer expedited shipping?

Do you offer free shipping?

How long does delivery take?

How do I change my shipping address after I place my order?

Does Roolee ship internationally?

My order was marked delivered but it’s not here.

Can I upgrade my shipping speed?

What is shipping protection?

Can I cancel/get refunded for shipping protection?

Shipping

How do I cancel my order?

Can I edit or add anything to my order?

Do you offer price adjustments?

I placed my order but didn't receive an order confirmation email, what should I do?

I tried to make a purchase but the order didn't go through. However, I see a pendng hold on my account. What does that mean?

Where is my gift card?Updated 2 months ago