ROOLEE

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Shop Pay gives you the option to pay in full at checkout, or to pay for your order over time. Simply select the option at checkout + follow the steps! You will only be able to select the Shop Pay option if your order is $50 or more.

What is shop pay and how do I use it?

General

What is your cancellation policy?

How do I apply promo/discount codes?

How do I contact customer service?

Do you offer in-store pickup?

Do you restock items?

Where is my gift card?

Do you offer refunds or exchanges?

When will I get my refund?

What’s your return policy?

How do I make a return?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Can I return my online purchase to a storefront?

Returns/Exchange

Do you offer expedited shipping?

Do you offer free shipping?

How long does delivery take?

How do I change my shipping address after I place my order?

Does Roolee ship internationally?

My order was marked delivered but it’s not here.

Can I upgrade my shipping speed?

What is shipping protection?

Can I cancel/get refunded for shipping protection?

Shipping

How do I cancel my order?

Can I edit or add anything to my order?

Do you offer price adjustments?

I placed my order but didn't receive an order confirmation email, what should I do?

I tried to make a purchase but the order didn't go through. However, I see a pendng hold on my account. What does that mean?

What is shop pay and how do I use it?Updated 3 months ago