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My order

How do I cancel my order?

Please email [email protected] using the Subject: "URGENT: Cancel Order" and include your order number. Please note that we are unable to cancel or alter orders once they have been shipped. If you have already received an order confirmation email, i

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Do you offer price adjustments?

We are unable to price-adjust orders placed outside of the sale period. If you have any specific questions regarding our policy, you’re welcome to contact us!

I placed my order but didn't receive an order confirmation email, what should I do?

First, check your spam/junk/promotions folder. If you still don't see the confirmation email, the email address entered at checkout may have been entered incorrectly or the order was unsuccessful. Please email us at [email protected] for help!

I tried to make a purchase but the order didn't go through. However, I see a pendng hold on my account. What does that mean?

When you click ‘Complete’ in the checkout process, an authorization is placed on your card while we attempt to verify the card information. If the card or order fails, the pending hold is immediately released! It may take a few business days for your