ROOLEE

<p id="isPasted">First, check your spam/junk/promotions folder.&#xA0;</p><p>If you still don&apos;t see the confirmation email, the email address entered at checkout may have been entered incorrectly or the order was unsuccessful. Please email us at&#xA0;<a href="mailto:contact@roolee.com" style=" text-decoration: none;">contact@roolee.com</a> for help!</p>

First, check your spam/junk/promotions folder. If you still don't see the confirmation email, the email address entered at checkout may have been entered incorrectly or the order was unsuccessful. Please email us at contact@roolee.com for help!

I placed my order but didn't receive an order confirmation email, what should I do?

My order

What is your cancellation policy?

How do I apply promo/discount codes?

How do I contact customer service?

Do you offer in-store pickup?

What is shop pay and how do I use it?

Do you restock items?

Where is my gift card?

General

Do you offer refunds or exchanges?

When will I get my refund?

What’s your return policy?

How do I make a return?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Can I return my online purchase to a storefront?

Returns/Exchange

Do you offer expedited shipping?

Do you offer free shipping?

How long does delivery take?

How do I change my shipping address after I place my order?

Does Roolee ship internationally?

My order was marked delivered but it’s not here.

Can I upgrade my shipping speed?

What is shipping protection?

Can I cancel/get refunded for shipping protection?

Shipping

How do I cancel my order?

Can I edit or add anything to my order?

Do you offer price adjustments?

I tried to make a purchase but the order didn't go through. However, I see a pendng hold on my account. What does that mean?

I placed my order but didn't receive an order confirmation email, what should I do?Updated 2 months ago