ROOLEE

<p id="isPasted">In order to receive birthday points, you must be at least on the &#x2018;Trend Setter&#x2019; tier and enter your birthday at least 30 days in advance.&#xA0;</p><p>To enter your birthday, click &quot;Ways to earn&quot; in the CR Roowards widget on the bottom, left-hand side of the page. If you&#x2019;re in a participating tier, you will see an option to &#x201C;Edit Date&#x201D;. You should now start receiving your birthday points!</p>

In order to receive birthday points, you must be at least on the ‘Trend Setter’ tier and enter your birthday at least 30 days in advance. To enter your birthday, click "Ways to earn" in the CR Roowards widget on the bottom, left-hand side of the page

Why didn't I receive my birthday points?

Club roolee

What is your cancellation policy?

How do I apply promo/discount codes?

How do I contact customer service?

Do you offer in-store pickup?

What is shop pay and how do I use it?

Do you restock items?

Where is my gift card?

General

Do you offer refunds or exchanges?

When will I get my refund?

What’s your return policy?

How do I make a return?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Can I return my online purchase to a storefront?

Returns/Exchange

Do you offer expedited shipping?

Do you offer free shipping?

How long does delivery take?

How do I change my shipping address after I place my order?

Does Roolee ship internationally?

My order was marked delivered but it’s not here.

Can I upgrade my shipping speed?

What is shipping protection?

Can I cancel/get refunded for shipping protection?

Shipping

How do I cancel my order?

Can I edit or add anything to my order?

Do you offer price adjustments?

I placed my order but didn't receive an order confirmation email, what should I do?

I tried to make a purchase but the order didn't go through. However, I see a pendng hold on my account. What does that mean?

Why didn't I receive my birthday points?Updated 3 months ago